Synaptic recently conducted our annual NPS (Net Promoter Score) survey. This is a tool we use to help us understand how effectively we are managing our customer relationships and identify areas we need to focus on for improvement. Respondents are invited to score between 1-10 with anything less than a 9 or 10 equating to a negative or passive result.
The overall score can be as low as -100 or as high as +100 and we were delighted with our positive result of +56. We wanted to take the opportunity to say thank you for taking the time to respond to the survey and for some of the fantastic comments:
- I've always found [Synaptic] to be approachable, knowledgeable and extremely helpful in assisting with regular product updates and answering queries I've had when using their systems. Thank you.
- The staff there are always a pleasure to deal with and in my experience go the extra mile if ever required.
- I have been impressed by the level of support received and the responsiveness of their service.
- The team are always responsive and professional.
- The contacts are courteous and efficient. They reply back very speedily.
- Always very accommodating and open to working with us to find appropriate solutions. Team are very knowledgeable and always willing to help and share ideas.
- They have always dealt with any questions or problems very quickly and efficiently.
- The relationship with our representative from [Synaptic] has been good with strong communication throughout.